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  1. Videos
  2. Social Mentions
  3. External Reviews
  4. Comments
  5. Is it good?

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BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. .

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

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Pricing:
Platforms:
  • Web
  • REST API
  • Cloud
  • Android
  • iPhone
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BoldDesk

BoldDesk Reviews and Details

This page is designed to help you find out whether BoldDesk is good and if it is the right choice for you.

#Customer Support #Help Desk And Ticketing #Ticketing Software #Help Desk #Knowledge Base #AI Chatbots #Customer Service #Internal Knowledgebase

Screenshots and images

  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

Features & Specs

  1. Ticketing System

  2. Artificial Intelligence

  3. Automation

  4. Customer Portal

  5. Customization

  6. Task Management

  7. Multilingual Support

  8. Integration

  9. Export contact

  10. Report and Analysis

  11. Scheduled Reports

  12. Multiple Ticket Forms

  13. Ringover Integration

  14. Ticket templates

  15. Custom Answers

  16. Whatsapp Integration

  17. Facebook integration

  18. Microsoft Teams Integration

Badges & Trophies

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Videos

Getting Started with Syncfusion BoldDesk

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Questions & Answers

As answered by people managing BoldDesk.

  1. What makes BoldDesk unique?

    1. Better Usability - Our Modern UI can be easy to use for all users.

    2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

    3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

  2. Why should a person choose BoldDesk over its competitors?

    BoldDesk stands out among its competitors for several reasons:

    • Modern UI is easy to use
    • World-Class customization options
    • Scalability
    • SMB-friendly pricing

  3. How would you describe your primary audience?

    BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

    Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

  4. What's the story behind BoldDesk?

    With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

  5. Which are the primary technologies used for building your product?

    • Angular
    • PostgreSQL

  6. Who are some of the biggest customers of BoldDesk?

    • Nera Telecommunications
    • LTIMindtree
    • greytHR
    • M2P Fintech
    • Group1 Automotive
    • YuppTY
    • Boiron

Is BoldDesk good?

BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why choose BoldDesk?

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

External links

We have collected here some useful links to help you find out if BoldDesk is good.

  • Public traffic stats of BoldDesk

    Check the traffic stats of BoldDesk on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.

  • Domain Rating (DR)

    Check the "Domain Rating" of BoldDesk on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of BoldDesk's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.

  • Domain Authority (DA)

    Check the "Domain Authority" of BoldDesk on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.

  • Public opinion on Reddit

    The latest comments about BoldDesk on Reddit. This can help you find out how popualr the product is and what people think about it.

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about BoldDesk and what they use it for.
  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

External sources with reviews and comparisons of BoldDesk

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

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BoldDesk discussion

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  1. Essay For All avatar
    Essay For All
    · about 1 year ago
    · Reply

    Will give it a try...if it can offer seamless and easy tracking of customers, mail and infor updates to target audience I'd vouch for it!

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bolddesk.com

Is BoldDesk good? This is an informative page that will help you find out. Moreover, you can review and discuss BoldDesk here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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