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Aircall VS 8x8 X Series

Compare Aircall VS 8x8 X Series and see what are their differences

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Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

8x8 X Series logo 8x8 X Series

X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

  • 8x8 X Series Landing page
    Landing page //
    2023-10-09

Aircall features and specs

  • Ease of Use
    Aircall offers an intuitive and user-friendly interface that simplifies the onboarding process and daily use for teams of any size.
  • Integration Capabilities
    Aircall seamlessly integrates with a variety of popular CRM and help desk software, enhancing productivity and enabling better workflow automation.
  • Scalability
    The platform is scalable to support growing businesses, allowing easy addition of new users and phone lines without major system overhauls.
  • Remote Work Support
    Aircall facilitates remote work by offering features like virtual phone numbers, call forwarding, and the ability to make calls from any location with internet access.
  • Analytics and Reporting
    Provides detailed analytics and reporting features that help businesses monitor call performance, track KPIs, and make informed decisions.

Possible disadvantages of Aircall

  • Cost
    Aircall can be relatively expensive, particularly for smaller businesses, with pricing plans that may not suit tight budgets.
  • Call Quality Issues
    Some users have reported intermittent call quality issues, including dropped calls and poor audio quality, which can affect customer satisfaction.
  • Limited Customization
    The platform offers limited customization options for certain features, which may not meet the specific needs of all businesses.
  • Customer Support
    While generally helpful, customer support can sometimes be slow to respond, leading to delays in resolving urgent issues.
  • Dependency on Internet
    As a cloud-based solution, the quality and reliability of Aircall's service are highly dependent on the internet connection, making it less reliable in areas with poor connectivity.

8x8 X Series features and specs

  • Unified Communications
    8x8 X Series offers a comprehensive solution that integrates voice, video, chat, and contact center functionalities, simplifying communication and collaboration within the organization.
  • Scalability
    The platform is designed to grow with businesses, providing scalability that supports everything from small businesses to large enterprises.
  • Global Reach
    With coverage in over 200 countries, 8x8 provides extensive global reach, making it ideal for businesses with international operations.
  • Security and Compliance
    8x8 ensures robust security features and compliance with industry standards and regulations, such as GDPR and HIPAA, offering peace of mind for sensitive communications.
  • Integration Capabilities
    The service offers seamless integrations with third-party applications such as CRM and productivity tools, enhancing workflow efficiency and data synchronization.

Possible disadvantages of 8x8 X Series

  • Cost Structure
    For smaller businesses, the cost may be prohibitive, especially for the more advanced packages, which can be expensive compared to other solutions.
  • Complexity
    The breadth of features and functionalities can lead to a steeper learning curve for users, particularly those who are not technically inclined.
  • User Interface Issues
    Some users have reported that the interface can be unintuitive and cumbersome, which might hinder efficiency and user satisfaction.
  • Customer Support
    Feedback on customer support is mixed, with some users experiencing challenges in getting timely and effective assistance.
  • Call Quality Variability
    While generally reliable, there are occasional reports of call quality issues, which can be problematic for businesses relying heavily on voice communication.

Analysis of 8x8 X Series

Overall verdict

  • Overall, the 8x8 X Series is a strong choice for businesses seeking a unified communications solution. It offers a range of features that enhance collaboration and productivity, supported by a global cloud infrastructure that ensures consistent performance. While no solution is perfect for every situation, the 8x8 X Series is generally considered a good investment for companies looking to streamline their communications.

Why this product is good

  • The 8x8 X Series is well-regarded for its comprehensive communication tools that integrate voice, video, chat, and contact center solutions into a single platform. Its flexibility and scalability make it suitable for businesses of all sizes. Users appreciate its reliability, ease of use, and the ability to customize features to fit specific business needs. Additionally, 8x8 offers robust security and compliance measures, which are critical for businesses handling sensitive information.

Recommended for

  • Small to medium-sized businesses looking to scale their communication solutions
  • Large enterprises needing a robust, reliable unified communications platform
  • Companies with remote or distributed teams requiring seamless collaboration tools
  • Businesses in industries that demand high security and compliance standards, such as healthcare or finance

Aircall videos

+ Add

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

8x8 X Series videos

+ Add

8x8 X Series Review: Easy to use, useful tool.

Category Popularity

0-100% (relative to Aircall and 8x8 X Series)

Aircall

8x8 X Series

Communication
88 88%
Communication
12% 12
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Online Services
0 0%
Online Services
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

Share your experience with using Aircall and 8x8 X Series. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aircall and 8x8 X Series

Aircall Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com
7 Best Cloud PBX Solution for Small to Medium Business
And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.
Source: geekflare.com

8x8 X Series Reviews

We have no reviews of 8x8 X Series yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for 😊. Source: almost 2 years ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: over 2 years ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: over 3 years ago

8x8 X Series mentions (0)

We have not tracked any mentions of 8x8 X Series yet. Tracking of 8x8 X Series recommendations started around Mar 2021.

What are some alternatives?

When comparing Aircall and 8x8 X Series, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

CloudTalk - Work locally, grow globally

CallFire - Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

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