ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

BMC Helix ITSM

Website

bmc.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Service Desk #Help Desk #IT Service Management #IT Management

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

BMC Helix ITSM features and specs

• Comprehensive Functionality
  BMC Helix ITSM provides a wide range of IT service management functionalities, including incident management, problem management, change management, and asset management, making it a comprehensive solution for diverse IT needs.
• AI-Driven Automation
  The platform utilizes artificial intelligence to automate routine tasks and workflows, thereby improving efficiency and reducing the manual workload on IT teams.
• Cloud-Based Flexibility
  As a cloud-based solution, BMC Helix ITSM offers scalability and accessibility, allowing organizations to deploy resources as needed and access tools from anywhere.
• Customization and Integration
  The platform is highly customizable and integrates with various third-party applications, enabling organizations to tailor the solution to their specific requirements and improve interoperability.
• User-Friendly Interface
  BMC Helix ITSM features an intuitive and modern user interface that enhances user experience and makes it easy for IT staff to navigate and perform tasks effectively.

Possible disadvantages of BMC Helix ITSM

• Cost
  BMC Helix ITSM can be quite expensive, particularly for small and medium-sized businesses, due to its comprehensive features and scalability options.
• Complexity in Setup
  The initial setup and configuration of the platform can be complex and time-consuming, requiring significant expertise and resources, which may be challenging for some organizations.
• Learning Curve
  Due to its wide range of features and functionalities, there can be a steep learning curve for new users, potentially requiring extensive training and adaptation time.
• Dependence on Internet Connectivity
  Being a cloud-based solution, BMC Helix ITSM is reliant on stable internet connectivity, which can be a drawback in areas with unreliable connections.

ServiceDesk Plus overview demo

More videos:

Overview of BMC Helix ITSM Insights

More videos: