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Marker.io VS Usersnap

Compare Marker.io VS Usersnap and see what are their differences

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Marker.io logo Marker.io

Visual feedback and bug reporting tool for websites

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • Marker.io Landing page
    Landing page //
    2023-08-02

Collect website feedback from your team, clients, and users.

Get feedback with screenshots & technical metadata directly into your favorite project management tool.

Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way!

  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Marker.io

Website
marker.io
Pricing URL
Official Marker.io Pricing
$ Details
paid Free Trial $49.0 / Monthly (Up to 5 Users, Unlimited Integrations, Unlimited feedback)
Platforms
Browser Chrome OS Firefox Safari
Release Date
2017 June
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Marker.io features and specs

  • Ease of Use
    Marker.io's user interface is intuitive, making it simple for users to capture feedback and report bugs directly from their browser.
  • Integration Capabilities
    It seamlessly integrates with popular project management tools like Jira, Trello, Asana, GitHub, and more, allowing smooth workflow continuity.
  • Visual Feedback
    Users can easily annotate screenshots to provide clear and visual feedback, which improves the quality and efficiency of reported issues.
  • Real-time Collaboration
    The tool supports real-time collaboration, enabling team members to work together instantly on reported issues.
  • Browser Extensions
    Browser extensions for Chrome, Firefox, and others provide convenience, making it easy to capture and report bugs directly from any web page.
  • Automated Capture Details
    Automatically captures technical details about the user's environment (e.g., browser version, OS), which helps in diagnosing issues faster.

Possible disadvantages of Marker.io

  • Cost
    The pricing can be high for small teams or freelancers, especially when scaling the number of users.
  • Limited Customization
    While it integrates well with many tools, customization options within Marker.io itself can sometimes be limited, which may not fit all workflows.
  • Learning Curve for Advanced Features
    While basic functionalities are easy to use, there can be a learning curve to leverage more advanced features effectively.
  • Dependency on Third-Party Tools
    Heavy reliance on integrations means that any issues or limitations in the third-party tools can affect Marker.io's functionality.
  • Internet Dependency
    As a cloud-based solution, an active internet connection is required to capture and report bugs, which can be a limitation in offline scenarios.
  • Subscription Model
    The subscription-based pricing model may not be feasible for all users, and there's no one-time purchase option.

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Marker.io videos

+ Add

Product tour

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to Marker.io and Usersnap)

Marker.io

Usersnap

Visual Bug Reports
52 52%
Visual Bug Reports
48% 48
Customer Feedback
0 0%
Customer Feedback
100% 100
Web Development Tools
100 100%
Web Development Tools
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

Share your experience with using Marker.io and Usersnap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Marker.io and Usersnap

Marker.io Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
With this tool, users can convert screenshots from any website into a powerful bug report directly into your existing tools. Key features of Marker include screenshot annotation tools, shareable links and workflow integration. The tool can be integrated with tools such as Jira, Slack, Trello and Github (scrum and project management tools).
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Marker is a bug tracker tool built with a wide variety of options to collaborate different tools and get every attention of web developer totally. It can capture information pertaining to the environment from which the bug was noticed and this could be of acutest levels like zoom, pixel ratio and user agent. This reduces a lot of frustration and development time when...
Source: www.w2ssolutions.com

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Marker.io should be more popular than Usersnap. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Marker.io mentions (8)

  • UAT: A Quick Overview
    Marker.io is a feedback tool that allows users to attach product comments to a given UI component in an app. It’s overlaid on the UAT environment, and allows users to export screenshots and logs alongside their review comments. User feedback comments can be automatically converted to tickets. - Source: dev.to / 4 months ago
  • Show HN: Pain of Requesting Screen Recordings/Screenshots from Users
    This is a really nice note and solution of the problem. What is the difference from your competitor https://marker.io/? - Source: Hacker News / over 2 years ago
  • Looking for a self-hosted marker.io alternative (FOSS) - Open Source Visual Feedback and Bug Tracking / reporting tool for websites
    I'm looking for a free and/or open source self-hosted alternative to marker.io for visual bug tracking/reporting. Source: over 2 years ago
  • Best bug tracker for small team (1 full-time dev)?
    Also keep an eye on this discussion to make issue forms available on private repos. Until this is possible, marker.io & Linear are a solution. Source: about 3 years ago
  • Distinguishing a painkiller from a vitamin
    I work for a really small startup ( https://marker.io ) that focuses on drastically improving website feedback workflows for agencies/ clients. In some cases agencies say:. Source: about 3 years ago
View more

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: almost 2 years ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / almost 3 years ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 3 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 3 years ago

What are some alternatives?

When comparing Marker.io and Usersnap, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Pastel - Sticky note-based feedback collection tool for live websites

Userback - Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

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