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Olark VS OpenWidget

Compare Olark VS OpenWidget and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Olark logo Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

OpenWidget logo OpenWidget

Free website widgets for enhancing your pages' capabilities and connecting with website visitors. Build customers' trust and close more sales!
  • Olark Landing page
    Landing page //
    2023-07-05
  • OpenWidget Landing page
    Landing page //
    2023-04-21

Free Website Widgets and Plugins by OpenWidget

Building relationships with your customers is tough. With so many touchpoints handled by so many tools, anything that can go wrong will go wrong, right? OpenWidget was made to fix that.

OpenWidget is a free website widget giving both you and your customers immediate access to features like:

  1. Contact Form – it’s the simplest method of online contact. Resolve all doubts regarding your products or shipping, and make more sales as a result.
  2. Product Cards – catch the interest of store visitors by promoting your special offers in a beautiful way. Simply copy a link to your product, and boom: your card is ready!
  3. FAQ Template – let people find answers to common questions before they even ask them: wherever they are, whenever they need it.
  4. Bug Report
  5. Contact Form
  6. Feedback Form
  7. Website Visitor Counter
  8. Instagram Feed Widget
  9. Google Reviews

And with our AI-enhanced onboarding and product configuration, setting it up will be a breeze! There are many more features to come, and as OpenWidget is compatible with any modern e-commerce platform, you can start turning visitors into customers in a matter of minutes. All of that without any costs!

We are constantly working on additional ways to help you build credibility and convert more website visitors into customers. Sign up to don't miss out on more free features that are on the way!

Olark

Website
olark.com
Pricing URL
Official Olark Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

OpenWidget

Website
openwidget.com
Pricing URL
Official OpenWidget Pricing
$ Details
free
Platforms
Shopify Wordpress Squarespace BigCommerce WooCommerce
Release Date
2022 November
Startup details
Country
United States
Edit details

Olark features and specs

  • User-Friendly Interface
    Olark features an intuitive and straightforward interface that makes it easy for users to set up and navigate, requiring minimal training.
  • Customizable Chat Widget
    The platform allows for extensive customization of the chat widget, enabling businesses to tailor its appearance to match their brand seamlessly.
  • Real-Time Monitoring
    Olark provides real-time monitoring capabilities, which allows businesses to track visitor behavior and initiate conversations proactively.
  • Integration with Other Tools
    Olark integrates smoothly with various customer relationship management (CRM) systems, help desks, and email marketing tools, enhancing its functionality.
  • Automated Greetings
    The platform can send automated messages to website visitors, making customer engagement more efficient and personalized.

Possible disadvantages of Olark

  • Limited Features on Basic Plan
    The entry-level plan offers limited features, which may not be sufficient for larger businesses or those with advanced needs.
  • Cost
    For small businesses or startups, the pricing of higher-tier plans might be relatively expensive compared to other chat solutions.
  • Limited Reporting Options
    Olark’s reporting and analytics capabilities are not as comprehensive as those offered by some competitors, potentially limiting insights.
  • Mobile App Limitations
    The mobile app for Olark is not as robust or feature-rich as its desktop counterpart, which could be a drawback for teams needing full mobile functionality.
  • Dependence on Internet Connection
    Since Olark is a web-based chat solution, its performance is highly dependent on the quality of the internet connection, which can be problematic in areas with unstable connectivity.

OpenWidget features and specs

  • Contact Form
  • FAQ Module
  • Product Cards
  • AI-enhanced onboarding
  • AI-enhanced configuration

Analysis of Olark

Overall verdict

  • Overall, Olark is a strong contender in the live chat software market, especially for small to medium-sized businesses that need an affordable and efficient way to communicate with their customers. Its combination of functionality, ease of use, and integration capabilities make it a worthwhile consideration.

Why this product is good

  • Olark is considered a good live chat solution because it offers a user-friendly interface, strong customization options, and reliable customer support. It integrates well with various CRM and e-commerce platforms, making it versatile for businesses looking to enhance their customer service. Its real-time chat features and automation can help improve customer engagement and satisfaction.

Recommended for

    Olark is recommended for small to medium-sized enterprises (SMEs), online retailers, and service providers who want to improve their customer support operations. It's also suitable for teams looking to leverage live chat for sales and support without a steep learning curve.

Olark videos

+ Add

Olark Review: Strenghts and Weaknesses of the Live Chat Software

More videos:

  • Review - Olark review - picksaas.com

OpenWidget videos

+ Add

Add OpenWidget to the block theme in Wordpress

More videos:

  • Demo - Add OpenWidget to classic theme in Wordpress

Category Popularity

0-100% (relative to Olark and OpenWidget)

Olark

OpenWidget

Customer Support
100 100%
Customer Support
0% 0
Customer Service
80 80%
Customer Service
20% 20
Live Chat
100 100%
Live Chat
0% 0
Social Media Tools
0 0%
Social Media Tools
100% 100

User comments

Share your experience with using Olark and OpenWidget. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Olark and OpenWidget

Olark Reviews

9 Best Tidio Alternatives Compared
Olark is Tidio’s competitor because of its customizable live chat tools, which allow businesses to interact with visitors, track conversations, and gather customer insights through chat transcripts and analytics. Olark targets small to medium-sized businesses looking to enhance customer service and increase conversions through direct communication.
Source: www.tidio.com
9 Best ManyChat Alternatives & Competitors in 2024
Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Olark’s CoPilot is a chatbot that makes your support team’s jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you don’t have to spend time and energy...
Source: krisp.ai
What are alternatives to LiveChat?
What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.
Source: www.quora.com

OpenWidget Reviews

  1. Pete
    · CEO at Pete ·
    Good widget plugin

    Works as described

  2. Misterio
    · CEO at LC Pany ·
    Good, reliable widget

    I got it to work on my website within seconds

    🏁 Competitors: Elfsight, Google Tag Manager
    👍 Pros:    Quick and easy|Reliable|Super fast|Convenience
    👎 Cons:    A lot of widgets still in the works
  3. konradk
    Free widget with nice features

    Easy installation thank to wordpress plugin, they are constantly adding new features

    🏁 Competitors: Elfsight, Intercom, Zendesk, Olark
    👍 Pros:    Free|Easy to use|Many built-in features
    👎 Cons:    No api yet

Social recommendations and mentions

Based on our record, Olark seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Olark mentions (1)

  • You don't need live chat on your website
    I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 2 years ago

OpenWidget mentions (0)

We have not tracked any mentions of OpenWidget yet. Tracking of OpenWidget recommendations started around Jan 2023.

What are some alternatives?

When comparing Olark and OpenWidget, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Elfsight - All-in-One platform with 80+ widgets designed to solve any of your website tasks. Customizable Social Feeds, Reviews, Forms, Chats, and many more widgets to increase brand credibility, engage more customers, and skyrocket your sales!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Behold.so - Easy Instagram feeds for busy devs

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Onstipe - Onstipe is a social media aggregator tool that helps brands collect, curate, and create a social wall for displaying social media feeds on websites and digital screens.

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