Software Alternatives, Accelerators & Startups
Register | Login
TU

TextUs VS Crisp Chat

Compare TextUs VS Crisp Chat and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

TextUs logo TextUs

TextUs is the leading businesses texting platform for professionals.

Crisp Chat logo Crisp Chat

Multi-channel customer support software
  • TextUs Landing page
    Landing page //
    2019-10-09
  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

TextUs

Website
next.textus.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Crisp Chat

Website
crisp.chat
Pricing URL
Official Crisp Chat Pricing
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Edit details

TextUs features and specs

  • Ease of Use
    TextUs offers a user-friendly interface, making it simple for users to navigate through its features and manage their messaging efforts effectively.
  • Real-time Communication
    The platform supports real-time text messaging, which is ideal for businesses that need to engage with clients or employees promptly.
  • Integrations
    TextUs integrates seamlessly with various Customer Relationship Management (CRM) systems, enhancing workflow and productivity.
  • Automation Features
    The platform provides automation capabilities, such as scheduled texts and auto-replies, which can save time and improve efficiency.
  • Compliance and Security
    TextUs adheres to industry standards for messaging compliance and data security, ensuring that user information is protected.

Possible disadvantages of TextUs

  • Cost
    TextUs can be relatively expensive compared to other text messaging platforms, which may not be ideal for small businesses or startups with limited budgets.
  • Learning Curve for Advanced Features
    While the basic features are easy to use, some of the more advanced features may require additional training or support to use effectively.
  • Limited Customization
    The platform may offer limited customization options for businesses that need highly tailored messaging solutions.
  • Variable Message Deliverability
    Users may experience inconsistencies in message deliverability, which can affect the reliability of communication.
  • Dependence on Internet Connection
    As a web-based platform, TextUs requires a stable internet connection to function properly, which can be a limitation in areas with poor connectivity.

Crisp Chat features and specs

  • User-Friendly Interface
    Crisp Chat offers an intuitive and easy-to-navigate interface, making it accessible for users without needing extensive technical knowledge.
  • Multi-Channel Support
    The platform supports various communication channels including email, live chat, and social media, helping businesses manage all customer interactions from a single platform.
  • Real-Time Notifications
    Crisp offers real-time notifications for incoming messages, ensuring that responses are timely, which can enhance customer satisfaction.
  • Customizable Chatbox
    Businesses can customize the chatbox to match their brand’s theme, which helps in maintaining brand consistency.
  • Integrated CRM Features
    Crisp includes built-in CRM functionalities, allowing businesses to track and manage customer interactions efficiently.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, which help businesses track performance metrics and improve customer service strategies.

Possible disadvantages of Crisp Chat

  • Limited Free Plan
    The free version of Crisp Chat has limited features and is suitable mainly for small businesses or personal use. Advanced features require a paid subscription.
  • Third-Party Integrations
    While Crisp Chat supports many integrations, some users find that it lacks direct integrations with specific niche tools, requiring additional steps to connect.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, there can be a learning curve for more advanced functionalities, which might require time to master.
  • Message Limitation
    In some plans, there are limitations on the number of messages that can be sent per month, which might not be ideal for businesses with high communication needs.
  • Mobile App Limitations
    The mobile app version of Crisp Chat can be less robust compared to the desktop version, potentially impacting the user experience on mobile devices.

TextUs videos

+ Add

Textus Receptus (Trinitarian Bible Society) Review

More videos:

  • Review - Review | The Textus Receptus Bible In Hebrew And Greek By TBS
  • Review - WM 180: Review: Jan Krans, Why The Textus Receptus Cannot Be Accepted

Crisp Chat videos

No Crisp Chat videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to TextUs and Crisp Chat)

TextUs

Crisp Chat

Customer Support
26 26%
Customer Support
74% 74
Business & Commerce
100 100%
Business & Commerce
0% 0
Live Chat
15 15%
Live Chat
85% 85
Social & Communications
100 100%
Social & Communications
0% 0

User comments

Share your experience with using TextUs and Crisp Chat. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare TextUs and Crisp Chat

TextUs Reviews

We have no reviews of TextUs yet.
Be the first one to post

Crisp Chat Reviews

  1. Guybrush
    · Working at TPOP ·
    Fantastic service

    We've moved from Helpscout to Crisp and we're delighted. Their team is very nice.

    🏁 Competitors: Intercom, HelpScout, Zendesk
    👍 Pros:    Price|Great customer support|Best customer service|A lot of options
10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.
Source: www.indiehackers.com

Social recommendations and mentions

Based on our record, Crisp Chat seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

TextUs mentions (0)

We have not tracked any mentions of TextUs yet. Tracking of TextUs recommendations started around Mar 2021.

Crisp Chat mentions (10)

View more

What are some alternatives?

When comparing TextUs and Crisp Chat, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Live Guide - Live chat for websites is online communication with your visitors. Secure live chat solution that can be tailor-made to fit your requirements.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...
OSZAR »