Vocalcom VS Aircall

Compare Vocalcom VS Aircall and see what are their differences

VoIPstudio

VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured

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Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.

Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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2023-02-09

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2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Vocalcom

Website: vocalcom.com
Pricing URL: -
Release Date: 1996 January
Startup details
Country: France
State: Ile-de-France
City: Paris
Founder(s): Anthony Dinis
Employees: 250 - 499

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Aircall

Website: aircall.io
Pricing URL: Official Aircall Pricing
Release Date: 2014 January
Startup details
Country: France
State: Ile-de-France
City: Paris
Founder(s): Jonathan Anguelov
Employees: 250 - 499

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Vocalcom features and specs

Omnichannel Capabilities
Vocalcom supports multiple communication channels including voice, email, chat, and social media, allowing for seamless customer interactions across various platforms.
Ease of Use
The user interface is designed to be intuitive and user-friendly, making it easy for agents and managers to navigate and operate the system.
Cloud-based
Being a cloud-based solution, Vocalcom offers scalability and flexibility, allowing businesses to adjust their communication needs without significant hardware investments.
Advanced Reporting and Analytics
Vocalcom provides robust reporting and analytics features, enabling businesses to gain deep insights into their customer service performance and make data-driven decisions.
Integrations
The platform offers seamless integrations with various CRM systems and other business tools, enhancing workflow efficiency and data synchronization.

Possible disadvantages of Vocalcom

Cost
Some users may find the pricing to be on the higher side, especially for small businesses with limited budgets.
Learning Curve
While the interface is user-friendly, some advanced features may require training and time to fully master, posing a challenge for some users.
Customer Support
There are mixed reviews regarding customer support responsiveness and effectiveness, which can be a critical aspect for businesses relying heavily on the platform.
Customization Limits
While Vocalcom offers a range of features, highly specific or unique customization needs may not be fully met by the existing options.
Dependence on Internet Connection
As a cloud-based solution, the performance of Vocalcom heavily depends on the quality of the internet connection, which can be a drawback in areas with unreliable connectivity.

Aircall features and specs

Ease of Use
Aircall offers an intuitive and user-friendly interface that simplifies the onboarding process and daily use for teams of any size.
Integration Capabilities
Aircall seamlessly integrates with a variety of popular CRM and help desk software, enhancing productivity and enabling better workflow automation.
Scalability
The platform is scalable to support growing businesses, allowing easy addition of new users and phone lines without major system overhauls.
Remote Work Support
Aircall facilitates remote work by offering features like virtual phone numbers, call forwarding, and the ability to make calls from any location with internet access.
Analytics and Reporting
Provides detailed analytics and reporting features that help businesses monitor call performance, track KPIs, and make informed decisions.

Possible disadvantages of Aircall

Cost
Aircall can be relatively expensive, particularly for smaller businesses, with pricing plans that may not suit tight budgets.
Call Quality Issues
Some users have reported intermittent call quality issues, including dropped calls and poor audio quality, which can affect customer satisfaction.
Limited Customization
The platform offers limited customization options for certain features, which may not meet the specific needs of all businesses.
Customer Support
While generally helpful, customer support can sometimes be slow to respond, leading to delays in resolving urgent issues.
Dependency on Internet
As a cloud-based solution, the quality and reliability of Aircall's service are highly dependent on the internet connection, making it less reliable in areas with poor connectivity.

Analysis of Vocalcom

Overall verdict

Vocalcom is generally considered to be a solid platform for customer experience and contact center solutions.

Why this product is good

Vocalcom offers a range of features including omnichannel support, advanced analytics, and integration capabilities that help businesses improve customer interactions and increase efficiency. Users appreciate its user-friendly interface and robust performance.

Recommended for

Vocalcom is recommended for businesses looking for a comprehensive contact center solution that can support various communication channels and deliver enhanced customer engagement. It is particularly suited for customer service teams in mid to large-sized enterprises seeking to streamline their operations.

Vocalcom videos

+ Add

[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Aircall videos

+ Add

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

Category Popularity

0-100% (relative to Vocalcom and Aircall)

Vocalcom

Aircall

Communication

3 3%

Communication

97% 97

Enterprise Communication

4 4%

Enterprise Communication

96% 96

Call Center Software

4 4%

Call Center Software

96% 96

VoIP

4 4%

VoIP

96% 96

User comments

Share your experience with using Vocalcom and Aircall. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Vocalcom and Aircall

Vocalcom Reviews

We have no reviews of Vocalcom yet.
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Aircall Reviews

The 19 Best Call Center Software (& Features You Need) in 2022

HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.

Source: blog.hubspot.com

The Top 9 Aircall Alternatives: How Do They Compare?

Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.

Source: aircall.io

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad

Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.

Source: www.dialpad.com

10 Best Call Center Software (December 2022)

Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...

Source: www.forbes.com

7 Best Cloud PBX Solution for Small to Medium Business

And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.

Source: geekflare.com

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vocalcom mentions (0)

We have not tracked any mentions of Vocalcom yet. Tracking of Vocalcom recommendations started around Mar 2021.

Aircall mentions (3)

Cheap and cheerful parallel dialer?
Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for 😊. Source: almost 2 years ago
Google Voice or second phone?
We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: over 2 years ago
Your best BDR tools
Aircall, that you can use to automate your phone calls process. Source: over 3 years ago

What are some alternatives?

When comparing Vocalcom and Aircall, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

VICIdial Contact Center - VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

CloudTalk - Work locally, grow globally

RingCentral vs Vocalcom

RingCentral vs Aircall

VICIdial Contact Center vs Vocalcom

VICIdial Contact Center vs Aircall