Callfinder
CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.
Some of the top features or benefits of Callfinder are: Speech Analytics, Call Scoring, Sentiment Analysis, Easy Integration, and Automated Alerts. You can visit the info page to learn more.
Callfinder Alternatives & Competitors
The best Callfinder alternatives based on verified products, community votes, reviews and other factors.
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/scorebuddy-alternativesSO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Key Scorebuddy features:
User-Friendly Interface Comprehensive Reporting Customization Features Seamless Integration
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/playvox-alternativesWith PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
Key PlayVox features:
User-Friendly Interface Comprehensive Performance Metrics Customizable Quality Assurance Gamification Features
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Try for freeVoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM.
Key VoIPstudio features:
Call Recording Call Forward Call Analytics and Reporting Call Conferencing
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/stella-connect-alternativesStella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.
Key Stella Connect features:
Real-Time Feedback Engagement and Motivation Customer Insights Integration Capabilities
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/callminer-eureka-alternativesSpeech Analytics.
Key CallMiner Eureka features:
Comprehensive Analytics Real-Time Feedback AI-Driven Insights Customizable Dashboards
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/infobip-alternativesA2P messaging platform for enterprises, resellers & mobile operators with global network coverage.
Key Infobip features:
Comprehensive Omnichannel Communication Global Reach Robust API Reliability and Security
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/observe-ai-alternativesObserve.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
Key Observe.AI features:
Enhanced Call Quality Monitoring Improved Agent Performance Automation of Routine Tasks Scalable Solutions
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/klaus-alternativesConversation review tool for support teams.
Key klaus features:
Simple Setup Lightweight Read-Only Access Dependency Free
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/genesys-alternativesGenesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
Key Genesys features:
Omnichannel Support Scalability Advanced Analytics AI and Automation
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/vcc-live-alternativesVCC Live is a cloud-based call center software.
Key VCC Live features:
Comprehensive Features Scalability Cloud-Based Integration Capabilities
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/calabrio-one-alternativesCalabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
Key Calabrio ONE features:
Comprehensive Workforce Management Advanced Analytics Quality Management Recording Capabilities
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/genesys-cloud-alternativesAs the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Key Genesys Cloud features:
Scalability Omni-Channel Experience Integration Capabilities Cloud-Native Architecture
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/callsource-alternativesCallSource is a call tracking system for sales and marketing teams.
Key CallSource features:
Comprehensive Call Tracking Call Recording Lead Scoring Customer Insights
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/miuros-alternativesMiuros is a dynamic platform that delivers advanced artificial intelligence (AI) to get accurate customer service data for better call center management.
Key Miuros features:
Data-Driven Insights Customer Support Enhancement Automation Tools Customizable Analytics
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