Genesys PureConnect

Website

genesys.com

Pricing URL

-

$ Details

-

Release Date

-

Categories

#Communication #Enterprise Communication #Call Center Software #Customer Support

klink.cloud

Website

klink.cloud

Pricing URL

Official klink.cloud Pricing

$ Details

Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)

Release Date

2023 January

Categories

#Communication #Call Center Software #Cloud Business Telephony #Cloud Contact Center #Customer Communication #Customer Support #Customer Engagement #Customer Experience

Startup details

Country

Singapore

State

Singapore

Founder(s)

Zin Ko Oo

Employees

20 - 49

Genesys PureConnect features and specs

• Comprehensive Omnichannel Support
  Genesys PureConnect provides robust support for multiple communication channels such as voice, email, chat, social media, and SMS, allowing businesses to manage all customer interactions from a single platform.
• Customizability
  The platform offers high levels of customization to tailor workflows, reports, and integrations according to specific business requirements, making it suitable for diverse industries and business sizes.
• Scalability
  PureConnect is scalable, offering cloud, on-premise, and hybrid deployment options, which means it can grow with the business and adapt to changing needs without significant reconfiguration.
• Strong Security
  The platform adheres to strict security standards and compliance regulations, ensuring data protection and secure customer interactions.
• Integrated Workforce Optimization
  PureConnect includes workforce optimization features like forecasting, scheduling, and performance management, which helps in improving team efficiency and service levels.

Possible disadvantages of Genesys PureConnect

• Complex Initial Setup
  Implementing Genesys PureConnect can be complex and time-consuming, often requiring specialized knowledge or third-party consultants for proper deployment and configuration.
• Cost
  The total cost of ownership can be high, especially for smaller businesses, due to licensing fees, ongoing maintenance, and potential additional costs for customization and integrations.
• Steep Learning Curve
  Due to its extensive features and customizability, the platform can have a steep learning curve for users, necessitating comprehensive training and onboarding programs.
• Maintenance Requirements
  On-premise deployments require significant IT resources for ongoing maintenance, updates, and support, which can be a burden for organizations with limited IT staff.
• Limited Third-Party App Integrations
  Compared to other platforms, PureConnect may have fewer ready-made integrations with third-party applications, which can limit the ability to connect with other existing business tools and require custom development.

klink.cloud features and specs

• Call Notes and Call Tags
  In order to properly collect customer query, customer can write down notes and create Tags. These data can be review by supervisor or any other team members for future calls in order to provide personlized customer experiences.
• Automatically Open Customer Profile
  When you Answer the call, it will automatically open customer profile. You can see all previous customer call history, ticket history, & all CRM Contact Details in single page.
• Reporting
  Agent Call Statistics Agent Call Activity Trunk Activity, Queue AVG Waiting & Talking Time Queue Performance Agent Missed Call Activity Agent Call Summary Satisfaction Survey Agent Status Report CX Interaction Log
• Integrations
  Social Media Channel, Ecommerce Marketplace and CRM

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