NICE inContact

Website

niceincontact.com

Pricing URL

-

$ Details

-

Release Date

-

Categories

#Communication #Enterprise Communication #Call Center Software #VoIP

klink.cloud

Website

klink.cloud

Pricing URL

Official klink.cloud Pricing

$ Details

Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)

Release Date

2023 January

Categories

#Communication #Call Center Software #Cloud Business Telephony #Cloud Contact Center #Customer Communication #Customer Support #Customer Engagement #Customer Experience

Startup details

Country

Singapore

State

Singapore

Founder(s)

Zin Ko Oo

Employees

20 - 49

NICE inContact features and specs

• Comprehensive Feature Set
  NICE inContact offers a wide array of features including omnichannel routing, workforce optimization, analytics, and AI-driven insights. This makes it robust and versatile for various business needs.
• Scalability
  The platform is designed to grow with your business, making it suitable for both small businesses and large enterprises. It can handle increasing call volumes and expanding operations seamlessly.
• Cloud-Based
  Being a cloud-based solution, NICE inContact offers flexibility with remote work capabilities, frequent updates, and reduced infrastructure costs compared to on-premise solutions.
• Integration Capabilities
  The platform integrates with numerous CRM systems and other business tools, allowing for streamlined operations and improved data sharing across your technology stack.
• Customer Support
  NICE inContact is known for providing strong customer support, including training resources and a responsive support team to help businesses maximize their use of the platform.

Possible disadvantages of NICE inContact

• Cost
  The comprehensive feature set and capabilities come with a higher price tag, which may be a deterrent for small businesses or startups with limited budgets.
• Complexity
  Due to its numerous features and customization options, the platform can be complex to set up and manage, requiring significant time and expertise.
• Learning Curve
  Users may face a steep learning curve, especially when trying to make full use of the advanced features and integrations, necessitating extensive training.
• Performance Issues
  Some users have reported performance issues such as lagging or downtime, which can affect the user experience and operational efficiency.
• Customization Limitations
  While customizable, certain aspects of the platform may have limitations, preventing businesses from tailoring it precisely to their unique requirements.

klink.cloud features and specs

• Call Notes and Call Tags
  In order to properly collect customer query, customer can write down notes and create Tags. These data can be review by supervisor or any other team members for future calls in order to provide personlized customer experiences.
• Automatically Open Customer Profile
  When you Answer the call, it will automatically open customer profile. You can see all previous customer call history, ticket history, & all CRM Contact Details in single page.
• Reporting
  Agent Call Statistics Agent Call Activity Trunk Activity, Queue AVG Waiting & Talking Time Queue Performance Agent Missed Call Activity Agent Call Summary Satisfaction Survey Agent Status Report CX Interaction Log
• Integrations
  Social Media Channel, Ecommerce Marketplace and CRM

NICE inContact CXone Quality Management Pro Improves the Customer Experience

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Quick Demo

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