Best NICE inContact Alternatives & Competitors in 2025

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Key Genesys Cloud features:

Scalability Omni-Channel Experience Integration Capabilities Cloud-Native Architecture

Five9 provides cloud-based call center software for sales, marketing and support.

Key Five9 features:

Scalability AI and Automation Omni-Channel Capabilities Integrations

Software for managing online ordering, delivery and loyalty for multi-unit restaurants.

Key DelivApp features:

Automated dispatch Customizable region settings Separate delivery pricing settings for merchants and delivery people Merchant portal & app

Try for free paid Free Trial $459.0 / Monthly (2500 monthly orders)

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Key Genesys PureConnect features:

Comprehensive Omnichannel Support Customizability Scalability Strong Security

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs.

Key Aircall features:

Ease of Use Integration Capabilities Scalability Remote Work Support

Contact Center Operations.

Key Genesys Engage features:

Omnichannel Engagement Scalability Flexibility Advanced Analytics

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies.

Key RingCentral features:

Comprehensive Features Scalability Easy Integration Reliable Uptime

Open Source freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕.

Key Dixa features:

Incident and problem management Features Multi-Channel Help Features Self Help Community Features - Email Support

paid Free Trial $39.0 / Monthly (Per agent / Per month)

Switch is a cloud-based phone system built for Google Apps users.

Key Dialpad features:

Unified Communications AI-Powered Features Mobile and Desktop Compatibility Integration Capabilities

Know who is calling and how they found you. Maximize the return on your advertising.

Key CallTrackingMetrics features:

Comprehensive Analytics Integrations Call Recording Dynamic Number Insertion

TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Key TeamViewer features:

Cross-Platform Compatibility Ease of Use Comprehensive Features High Security

UJET brings joy to customer support by helping companies resolve problems faster.

Key UJET features:

User-Friendly Interface Omnichannel Support Cloud Native Advanced Analytics

Work locally, grow globally.

Key CloudTalk features:

Call Recording International Numbers Automated Call Distribution Interactive Voice Response

Open Source paid Free Trial $25.0 / Monthly

Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Key Dynatrace features:

Comprehensive Monitoring AI-Powered Insights Automatic Dependency Detection Scalability and Flexibility